Copyright © 2024 Eyopen SBA | All rights reserved.

FAQ

Shipping

We ship both locally and worldwide. Shipping times: Local orders are delivered within 3-5 business days and we ship within 5 business days. International orders are delivered within 10 business days with DHL, and we ship within X business days. Shipping time may vary depending on location, shipping method and other factors.

 

Payment

We accept secure payments for both local and international customers via credit cards, debit cards, Visa cards, Klarna, Apple Pay and PayPal. Please note that additional exchange fees may apply if your currency is not US Dollars or Euros.

 

 

Taxes

The duty is calculated as a percentage of the customs value of the goods: the percentage or rate varies depending on the type of goods. You can check the applicable duty rate in the TARIC database for the EU and the import calculator for the USA. The customs value consists of: the price paid for the goods, the insurance costs and the shipping costs.

 

Order

We cannot make any changes to your order after you click the "Place Order" button. These include the following: Change the item shipping/billing address Add items to your order Shipping.

 

Products

In the unlikely event that you have received an incorrect product, please provide us with the following information immediately: - your order number - the product you did not receive - the product you received instead - send us an email (contact @ eyopen.com) Once we have received the above information, we will address the matter immediately and attempt to resolve the issue to your satisfaction . Unfortunately, until we can prove that you received the wrong product, we cannot resolve the issue. Please do not return the incorrect product unless instructed to do so by one of our support representatives. This can potentially slow down the process.

 

Something is missing.

In the unlikely event that something is missing from your order, please contact us immediately with the following information to ensure we resolve this for you quickly and efficiently can (contact@eyopen.com): - - Your order number - the name of the product you did not receive. Once we have received the above information, we will address your concern immediately and attempt to resolve the issue to your satisfaction as quickly as possible. ALL COMPLAINTS FOR MISSING ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

 

Delivery

All our deliveries are sent with DHL. Standard shipping - Germany, Austria Standard shipping: €3.90; Express shipping: €10 Standard shipping - abroad within the EU: €4.89 Switzerland, Great Britain: €8.89 Rest of Europe: €8.89 Russian Federation: €8.89 USA: €8.89 North African territories, Canada, Middle East Parts of Asia: €8.89 China: €8.89 Rest of the world: €8.89 Please note that you must be registered with DHL Packstation to receive your delivery to a Packstation. Please include your personal postal number in the delivery address. Are there any restrictions on sending international letters and parcels? You can check the status of your shipment at any time both on our website and on the website of our delivery partner (i.e. usually the foreign postal company). Delivery of your shipment may take up to three weeks within Europe, but outside Europe it may take longer. We and our delivery partners do everything in our power to deliver your shipment as quickly as possible. We thank you for your understanding in this extraordinary situation. Current information for deliveries to business addresses abroad: When delivering shipments addressed to business addresses abroad (e.g. companies, retailers, authorities, shopping centers, etc.), there may be problems due to official measures (e.g. ordered business closures). It may be that such shipments cannot be delivered, nor is it possible to inform the recipient that they will be picked up at a parcel shop. This can lead to delays and unwanted returns. We therefore ask you to discuss the local conditions with the recipient of your shipments and to ensure that delivery is possible.

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